How can we help?
These answers apply across all our games. If the FAQ doesn't cover your problem, email us — tell us which game you're playing and we'll get back to you as soon as we can, usually within a few days.
Frequently asked questions
My progress disappeared after reinstalling — can I get it back?
It depends on how that game saves. Games with cloud backup restore your progress automatically on first launch after a reinstall — if that doesn't happen, email us with your in-game nickname and we'll look for your save. Games that keep scores only on your device can't recover them after an uninstall, though any entry you posted to a world leaderboard stays there.
An ad won't load or the reward didn't arrive
Rewarded ads need a network connection and available ad inventory in your region. Check your connection and try again in a few minutes. If a reward failed after a fully watched ad, email us with the game, your nickname, and roughly when it happened.
How do I change my ad privacy choices?
Where consent applies (for example the EEA and UK), you can revisit your choice from the game's settings. You can also reset your device's advertising ID in your device settings — on Android that's Settings → Privacy → Ads.
I found a bug or cheater
Tell us! Email the game name, your device model, its OS version, and what happened (screenshots or a screen recording help a lot). For leaderboard cheating, include the nickname you're reporting.
Someone's nickname is offensive
Email us the game and the nickname and we'll review it. Offensive or impersonating names are removed under our Terms of Service.